Voluntary carriers know that the market demands great products and enrollment capabilities, but the administration of those products and the customer service provided before, during, and after the sale are just as crucial for brokers, employers, and employees alike. Good administration practices and service capabilities continue to set insurance carriers apart and increase long-term market share in a competitive business.
The Administrative and Service Practices of Voluntary Carriers Spotlight Report™ focuses primarily on carrier administrative and service practices for all customer levels—the policyowner, employer, and broker. The report provides information, by carrier, related to their administrative and service practices including:
With this information, carriers can analyze how their company’s administrative and service practices stack up against the competition and what the future trends and expectations are for this area of the business.
Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.