To keep pace with society’s need for immediate access to information, voluntary carriers plan to enhance their technology capabilities in the area of administration and service. Some of the most frequently mentioned growth areas include email and chat functionality for customer service and the development of mobile app capabilities. Carriers are also looking at developing more self-service transaction capabilities for claims and billing.
Eastbridge’s Administrative and Service Practices of Voluntary Carriers Spotlight Report™ looks at current carrier administrative and service practices for all customer levels—the policyowner, employer, and broker—as well as their expectations regarding future trends for this area of the business. Following are a few other key findings from the report:
The report includes data from 19 worksite/voluntary carriers active in the market including:
With this information, carriers can analyze how their company’s administrative and service practices stack up against the competition and what the future trends and expectations are for this area of the business.
The cost of the report is $2,000. To purchase, call
Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.