How a third-party administrator performs in the voluntary market is just as important as the services it provides, according to Eastbridge’s latest report!

AVON, CONNECTICUT, USA (August 7, 2014)

Third-party administrators (TPAs), like any business, have their unique strengths and weaknesses. For example, one TPA may have outstanding technology but lack customer service finesse. Another may have strong relationship skills but be low tech. The key is making sure that the TPA’s strengths are compatible to what carriers and their brokers and customers deem as most important in regards to voluntary administrative and service. It is important for carriers to dig deeper, get references, stay abreast of and evaluate the latest capabilities and offerings by TPAs.

The objective of the Voluntary TPAs: A Marketplace Scan Spotlightâ„¢ Report is profile leading voluntary TPAs so carriers interested in outsourcing have a consolidated and complete source of TPA capabilities. Below are a few key findings from the report:

  • Most voluntary TPAs primarily sell their services to carriers rather than brokers and employers, which is different from many other types of TPAs.
  • TPAs today offer many other services in addition to administration, including compliance, filing, and even marketing support for brokers.
  • Most of the voluntary TPAs administer other lines of business, like medical and retirement benefits, in addition to voluntary.

The report profiles TPAs known to be well-versed in administering voluntary programs about the specific services they offer, how these services are marketed and packaged, their fee structure, and any features differentiating their company from other providers.

The cost of the report is $2,000. To purchase, call (860) 676-9633 or email

Report Summary

Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.



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