All customers expect carriers to provide excellent service, whether at the point of enrollment, application, billing or claim. Problems in any of these service areas can make or break a case. However, underwriting is the service area that deals with the difficult topics such as rates and eligibility, so it is an area to which brokers and employers are highly attuned.
The 2018 Underwriting Practices of Voluntary Carriers Spotlight™ Report provides data companies can use to compare their underwriting practices with those of other key voluntary carriers to help ensure their competitiveness in the marketplace. [Note: Product-specific underwriting guidelines are not the focus of this study.]
Specifically, the report looks at:
Underwriting Practices of Voluntary Carriers, a Spotlight™ Report
Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.