As the expectations of employers for efficient and integrated administration continue to rise, billing is one of the top aspects of administration carriers must get right to win broker and employer business. In fact, Eastbridge research suggests it is the top administrative pain point with carriers for brokers. Good enrollment capabilities and products are necessary but not enough to compete in today’s voluntary marketplace. Back-end administration — the quality and reliability of billing processes in particular — is equally important.
The purpose of the Billing Practices of Voluntary Carriers Spotlight™ Report is to provide information, by carrier, on key billing practices, including:
With this information, carriers can evaluate their own billing practices against the competition and plan future roadmaps based on the processes and trends noted by participating carriers.
Billing Practices of Voluntary Carriers, a Spotlight™ Report
Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.