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Fall 2006 / No. 69

Voluntary is Becoming the Primary
Delivery System for Financial Services

That statement always gets people’s attention (and usually gets a few looks of astonishment). But we do believe it is happening, and further, is inevitable. Follow our logic and see where you come out.

  1. Employers are moving towards a defined contribution
    approach to benefits.

More and more, employers are moving to limit their exposure to rising benefits costs, sometimes capping their contributions and sometimes through formal cafeteria-plan mechanisms. But regardless of the mechanics, the move towards defined contribution benefit programs is unstoppable.

  1. Employees will be making more and more of the benefit choices.

As the employer steps back from funding benefits, employees will be forced to determine how to spend their dollars and their employers' dollars within the benefit program.

  1. All benefits are going to be “voluntary.”

Already, employees are choosing between multiple medical plans, employee-paid products, buy-up plans and contributory coverages, and the direction is clear. While employer dollars will still be available (see step #1), all benefits are ultimately voluntary, meaning the employee is electing whether or not to purchase them from available funds.

  1. For most employees, other channels fail to deliver.

The individual insurance agent has all but disappeared from the middle market, and direct mail and Internet are not succeeding at filling the void.

  1. Employees welcome the opportunity to purchase financial security products through their employer.

Repeated studies have confirmed this fact.

  1. Therefore, voluntary will become the primary delivery system for financial services.

Most people will get the majority of their financial security products through their employer’s benefit program, and all benefits will be voluntary.

Contact one of our consultants to discuss your company’s future in the voluntary marketplace.