Enrollment Companies and Voluntary—an Update
Today, voluntary carriers have to consider a variety of enrollment resources when determining their enrollment strategy—especially for those brokers who cannot provide this service on their own. Some rely on an in-house team of enrollers, but these are expensive to develop and maintain. In addition, it takes time to get this in place. For these and other reasons, many look to outside firms, like enrollment companies, for these services. Most of the “enrollment companies” used today are actually brokers that sell direct as well as offer enrollment services to other brokers. Eastbridge prefers to use the term “Worksite Specialists” to refer to these organizations.
The objective of the report, Enrollment Companies and Voluntary—and Update, is to explore the enrollment related services offered by Worksite Specialists. Specifically, the report examines the following questions:
- What do enrollment companies look like?
- How much do they enroll?
- What products do enrollment companies sell?
- What enrollment methods do they use?
- How do they handle communications?
- What carriers do they use?
- How do they get paid?
- What other services do they offer?
Where possible, the report compares the current study findings with a similar study published by Eastbridge in 2008. With this information, carriers can examine how these companies—and the services they offer—fit into their enrollment strategies.
Order Info: The 2011 Enrollment Companies and Voluntary—and Update Spotlight Report is available for purchase for just $2,500. To purchase a copy, you can email Eastbridge at info@eastbridge.com or call (860) 676-9633. Published 2011.
Table of Contents
1.Executive Summary
A. Introduction
B. Report Objectives
C. Methodology
D. Key Findings
2. Findings
A. Brief Summary of Profiled Players
1. BCI
2. Benefit Enrollment Services
3. Benefit Technologies
4. Benefit Vision
5. Complete Benefit Alliance
6. Cornerstone Enrollment Services
7. Elan Group
8. Employee Family Protection
9. Employee Security Plans
10. EOI Service Company
11. The Farmington Company
12. National Enrollment Services
13. Univers Workplace Benefits Advisors
14. Ward Financial
15. Worksite Communications, Inc.
16. Worksite Services, Inc.
B. Overview
1. Business Lines Enrolled
2. Case Requirements
3. Sources of Cases
4. Type of Brokers
5. Annual Voluntary Sales
6. Top Voluntary Carriers
C. Markets
1. Target Case Size
2. Minimum Case Size
3. Average Case Size
D. Voluntary Products
1. Most Frequently Enrolled Products
2. Number of Products Enrolled at a Time
3. Number of Products Typically Purchased
4. Product Restrictions to Enroll
E. Enrollment Method and Results
1. Method(s) Offered
2. Preferred Method
3. Most Frequently Used Method
4. Laptop Enrollments
5. Internet Enrollments
6. Call Center Enrollments
7. New Hires/Re-enrollment Methods
F. Enrollment Staff
G. Average Participation
1. Average Premium per Employee
H. Compensation
1. Company Compensation
2. Enroller Compensation
I. Services
1. Case Set-up Services
2. Communication Services
3. Ongoing Service
4. Benefit Administration Systems/Service
5. Other Services
J. The Future
1. Future for Enrollment Companies
2. Future for Your Company
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