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Spotlight Reports Archives

Market Overview

Group Companies and Voluntary/Worksite—Revisited

The report examines the role voluntary plays in group companies and compares this data with a similar report conducted in 2004.

2009 Worksite Marketing Industry Snapshot and Competitor Profiles

Examines the worksite/voluntary marketplace; specifically, annual sales, inforce premium, leading players, product trends, and distribution channels. In addition, the report provides a competitive analysis on 14 of the top worksite marketing players. All data has been updated and includes sales figures and other results for 2008.

TPAs and Voluntary Products

The report examines the landscape of the third-party administrator/business process outsource market as it pertains to voluntary benefits. It also takes a close look at the practices of nine administrators that provide a range of services to insurance carriers desiring to outsource back office processes.

Exodus: Why Companies Exit the Worksite Market

Looks at the experiences of nine carriers who either exited the worksite market or who studied the market but were never able to implement a program. In addition to information by carrier, the report details some of the common "mistakes" made by carriers and gives some recommendations on how to run a successful worksite business.


Best Practices                                                       [back to top]

Administrative and Billing Practices of Voluntary Carriers

The report examines the current administrative and billing practices of 24 carriers active in the voluntary market.

Enrollment Practices for Voluntary Products 2009

This report examines, in detail, the enrollment practices of various carriers in the worksite market.

Commission and Compensation Practices of Voluntary Carriers — 2009

This report updates our past studies and examines the practices and policies of 27 of the top worksite/voluntary marketing carriers.

Enrollment Services and Worksite Specialists

The report examines the types of enrollment services offered by 23 companies, including the markets served, case requirements, products offered, enrollment methods used, compensation, etc.

Online or Not? Voluntary Carriers’ Use of the Web

The report examines the web capabilities (broker, employer, and employee) of 16 voluntary insurance carriers.

Voluntary Marketing Practices 2008

The report examines the marketing practices of 22 voluntary carriers, including the structure and organization of the marketing department, advertising and branding, customer marketing, Internet and website marketing, etc.

Regional Sales Rep. Compensation Study

The purpose of this study was to take a closer look at the sales reps’ compensation practices among various companies in the market. Data was gathered from 38 companies.

Underwriting, Enrollment, and Policy Issue

This report details the operational practices of 22 worksite carriers in the areas of underwriting, enrollment, and policy issue.

Joint Ventures and Alliances for Worksite Marketing

The report examines why carriers look to other carriers to manufacture product, the nature/term of the agreement between the carriers, the carrier selection process, and the role of each party in the joint venture. Additionally, the report looks at other alternatives carriers can use to help in developing products (e.g.: reinsurers, MGUs, TPAs, etc.) and the specific provisions under such outsource venture. The report also includes two sample tools for a carrier to use when looking for a product manufacturer with whom to partner.

Section 125 Administrative Practices

This report is designed to document the current best practices for administering Section 125 business, especially flexible spending account administration.

 

 


Distribution                                                      [back to top]

Employee Benefit Brokers and Voluntary: The Evolution Continues

This report looks at the role worksite marketing and voluntary benefits play for the Benefit Broker. Data in the report comes from interviews with over 420 Benefit Brokers.

Medical Brokers and Voluntary

This report looks at the role worksite marketing and voluntary benefits play for the medical broker. Data in the report comes from interviews with over 640 medical brokers.

Large Commercial Agencies and Voluntary: The Adolescence and Development Stage

This report looks at the role voluntary benefits play for large commercial agencies and compares and contrasts this to the “traditional” employee benefits broker. It also looks at the needs and wants of large agencies in relation to voluntary products.

The Evolving Voluntary Broker:
A Look at Who is Selling Voluntary in 2006

The study examines, in detail, the “landscape” of today’s worksite distributors, including the segments currently selling voluntary and the needs and expectations of each.

Distribution Strategies of Worksite/Voluntary Companies

This report presents an analysis of the common distribution structure models used by worksite companies and then examines the practices of 17 different worksite/voluntary carriers.

Worksite Distributors 2004: The Evolution to Benefits Advisor

The purpose of this study was to update the "landscape" of today's worksite distributors. With this information, carriers can evaluate if their offering is keeping up with the needs of their targeted producers or if changes are needed.

Alternate Distribution Channels for Worksite Sales

This report explores the current and potential opportunities for alternate distribution channels from two perspectives: carriers and those currently representing alternate channels. The study looks at the possible channels for worksite marketing sales, how carriers currently use these channels, and which channels are producing sales—and why. Additionally, the study provides direct feedback from alternative channel representatives including how interested these individuals are in worksite products sales and what they expect from their carrier partners.

The Worksite Specialists

Provides insight into the Worksite Specialist producer segment—their wants and needs—and how carriers can successfully attract and use this segment to boost their worksite sales.

Employee Benefits Brokers and Worksite Sales:
An Opportunity or a Mirage?

Provides insight into the current practices, future plans, needs, and expectations of Employee Benefits Brokers, including the percent currently selling worksite products, how much worksite business this group sells, which voluntary products they write, and which worksite carriers they use most frequently and why.


Customers                                                                 [back to top]

Marketing Voluntary Products to Employer-Based Associations

The report examines the landscape of the employer-based association market relative to worksite marketing/voluntary products.

Voluntary Products and the Small Business Market

The report analyzes carrier opportunities for selling voluntary benefits in the small employer market. This includes those cases with at least 10 but fewer than 100 employees.

Exploring the Voluntary Market Opportunity for Very Large Cases

Data in the report comes from several different Eastbridge studies and includes both qualitative and quantitative findings from employers and carriers involved in the very large case market.

MarketVision™—The Employee Viewpoint Revisited®

The study examines employee attitudes towards benefits, in general, as well as towards voluntary products. The report also looks at changes that have occurred in employee attitudes over the last several years since our 2002 MarketVision™ study and 2004 Rising Costs of Employee Benefits — The Employee Perspective study.

MarketVision™—The Employer Viewpoint Revisited®

The study examines employer attitudes towards benefits, in general, as well as towards voluntary benefits. The report also updates the landmark MarketVision™ study of 2002 and several other employer studies conducted over the last three years.

The Rising Costs of Employee Benefits:
The Employee Perspective

The overall objective of this study was to determine the impact of medical insurance and health costs on employee's decisions to purchase other insurance.

The 21st Century Employer—Redefining the Benefits Business

This report is designed to help carriers keep abreast of current employer demands in the employee benefits arena and how to plan for—and take advantage of—future changes.


 

Products                                                                 [back to top]

Voluntary Dental Products 2009

The report examines the voluntary dental market, in general, an d provides general information on carrier results, competitors, trends, and concerns regarding the market. Then the report looks at the voluntary dental products of 13 carriers.

Voluntary Term Life Products 2009

Gives a general overview of the voluntary term life market and then examines, in detail, the voluntary term products of 16 carriers active in the market.

Worksite Cancer Products 2009

The report examines the voluntary cancer market, in general, an d provides general information on carrier results, competitors, persistency, trends, and concerns regarding the market. Then the report looks at the cancer products for 10 carriers.

Voluntary Vision Products 2009

The report examines the current voluntary vision market, in general and the vision products of 12 different providers/carriers active in the market.

Worksite Personal Injury Accident Products

The report examines the current voluntary accident market, in general, and the accident products of 16 different carriers active in the market.

Voluntary Universal and Whole Life Products

The report examines the current universal life and whole life product market, in general, and gives a current outlook from three different perspectives: brokers, employers, and employees. It also examines the universal/whole life products of 18 different carriers active in the market.

Limited Benefit Medical Plans

The objective of this report is to help carriers stay current on the evolving limited benefit medical market. The report looks at plan benefits, underwriting practices, billing, and commissions. It also gives an overview of the limited benefit market.

Voluntary Short-Term Disability Plans

The objective of this report is to help carriers stay current on the ever-changing voluntary STD market by examining carrier best practices in the areas of product features and benefits, underwriting guidelines, and administrative practices.

Voluntary Long-Term Disability Insurance

The report examines the overall voluntary long-term disability (VLTD) market and then compares the VLTD products of fourteen carriers.

Worksite Critical Illness Products

The report begins with an analysis of today’s critical illness market and provides general information on each carriers’ results, competitors, persistency, penetration, products success factors, etc. Then the report examines the practices of 17 critical illness providers.

Trends in Voluntary Medical Products

The primary objective of this study is to uncover the current trends in the voluntary medical market. Specifically, the study gathered data from ten organizations considered to be among the “thought leaders” in the voluntary medical market. Those interviewed included both carriers offering such products as well as distributors.

HSAs One Year Later: The Voluntary Market View

The report examines the current state of the health savings account (HSA) market from the perspective of voluntary benefit brokers and carriers.

Voluntary Supplemental Medical
and Hospital Indemnity Plans

The report examines the current state of the supplemental medical market from four different perspectives: employers, employees, producers, and carriers. It also takes a close look at the practices of 15 supplemental medical or hospital indemnity providers, including product features, prevalent underwriting parameters, distribution systems, target markets/typical buyer profiles.

Product Innovations and Packaging Concepts
in Worksite Marketing

This report looks at the current activities of both brokers and carriers on issue related to product packaging and product innovation. It also explores their opinions on these topics-both present day and for the future.