Latest Eastbridge report examines the current billing practices of voluntary carriers

AVON, CONNECTICUT, USA (November 14, 2019)

As the expectations of employers for efficient and integrated administration continue to rise, billing is one of the top aspects of administration carriers must get right to win broker and employer business. In fact, Eastbridge research suggests it is the top administrative pain point with carriers for brokers. Good enrollment capabilities and products are necessary but not enough to compete in today’s voluntary marketplace. Back-end administration — the quality and reliability of billing processes in particular — is equally important.

The purpose of the Billing Practices of Voluntary Carriers Spotlight™ Report is to provide information, by carrier, on key billing practices, including:

• Billing and payment options
• Standard billing modes
• Processes for billing changes, late payments and discrepancies
• Single billing capabilities
• Self-administered billing practices and trends
• Employee direct billing services and processes
• Key challenges and future trends

With this information, carriers can evaluate their own billing practices against the competition and plan future roadmaps based on the processes and trends noted by participating carriers.

Eastbridge Consulting Group, Inc. is a marketing advisory firm serving insurance and financial services organizations in the United States and Canada.