Voluntary Lapse Rates Spotlight™ Report
Cost: $3,000; published 2025
Monitoring lapse rates and retention is a key aspect of managing voluntary business: Sales are important, but keeping that business also is critical. The “Voluntary Lapse Rates”Spotlight™ Report compiles data on information carriers track related to voluntary lapse rates and provides benchmarks on results at the account level and employee level. This report covers:
- Account-level lapse rates by year
- Account-level lapse rates by case size
- Reasons why accounts lapse and how lapse results compare to pricing expectations
- Employee-level lapse rates by group and individual products
- Five-year lapse rates for accident, critical illness and hospital indemnity products
- Trends in account-level and employee-level lapses
- Future concerns and anticipated changes to improve lapse rates
View Table of Contents
1. Executive Summary
A. Report Objectives
B. Methodology
C. Key Findings
2. Findings by Carrier
A. Voluntary Lapse Rates Capabilities
B. Account-Level Voluntary Lapse Rates
1. Account-Level Lapse Measurement Capability
2. Account-Level Lapse Rates by Year
3. Account-Level Lapse Rates by Case Size
4. Reasons for Account Lapses
5. Impact of Offering Multiple Products
6. Impact of Commissions on Lapses
7. Trend in Account-Level Lapses
8. Account-Level Lapses Compared to Pricing Expectations
C. Employee-Level Lapse Rates
1. Employee-Level Lapse Measurement Capability
2. Employee-Level Lapse Rates by Year
3. Employee-Level Lapse Rates by Product
4. Supplemental Health Employee-Level Lapse Rates by Year
5. Trend in Employee-Level Lapses
6. Lapse Communications
D. Future Lapse Trends
1. Key Concerns and Areas of Focus on Lapses
2. Anticipated Changes to Improve Lapse Rates
E. Carrier Demographics
1. Products Offered
2. Voluntary Sales by Carrier
3. Platform by Carrier
To purchase Reports: Call (860) 676-9633 or email [email protected]
Spotlight™ Report Index
For more information, please contact us at [email protected] or (860) 676-9633.