Nearly all voluntary carriers offer their customers online services, but a surprising number don’t track or don’t know if customers use these services, according to a new Eastbridge study.
This report provides detailed information on the various online services for 35 carriers active in the voluntary/worksite market. Topics include the type of services offered for employers/plan administrators, brokers/producers and employees/policyholders, carrier tracking capabilities of these services, as well as recent changes and improvements and current and future trends for online customer services.
“You get what you pay for.” It’s a Most important factors in choosing a carrier cliché because it’s true. Whether you’re choosing a restaurant, kicking the tires of a new car or trying on shoes, a lot more goes into your decision than price.
If “claim integration” was a social media topic, it would be trending right now. Integration is becoming increasingly common and is creating a lot of buzz in
claims practices these days. According to recent Eastbridge Consulting Group research, a majority of carriers offer some type of claim integration service between medical, traditional group and voluntary product lines.